How UMATECH helped a webshop with a smart camera system that protects packages and staff
As e-commerce grows, so does the risk: return fraud, order claims, picking errors, internal theft, and incorrect shipments cost companies thousands of euros annually. Many online stores only invest in security when things go wrong—but with this client, we took a different approach.
A rapidly growing online store (name omitted at the customer's request) contacted UMATECH because their fulfillment process was becoming increasingly chaotic. Customers were complaining that packages were incomplete or arrived damaged. The team worked diligently, but without visual evidence, it was impossible to pinpoint where things went wrong: during picking, packing, transport, or at the customer's premises.
We installed a complete professional camera system , including a view of the packing tables. The result? Fewer errors, fewer discussions, and a faster process.
Problem: Return fraud, wrong packages and no proof
The webshop encountered three specific problems:
- Customers claimed that products were missing from the box
- Return fraud (claims that items were damaged upon receipt)
- No option to review the packing process
- Uncertainty whether errors arose internally or by logistics partners
They had tried consumer cameras before, but the image quality, retention and retrieval were insufficient.
Solution: Professional NVR camera system with a view of packaging stations
UMATECH installed a fully engineered IP camera system with:
- 4K turret cameras above each packing table
- PoE cabling with managed switch
- Local recording on an NVR with 30+ days retention
- Marked zones per workplace
- No cloud dependency, local ownership of images
- Time-synced logging so that order number → timestamp → image fragment
Why cameras above packing tables work
✔ proof of claims ("here you can see that the product is included in the packaging")
✔ insight into errors to improve processes
✔ deterrent against internal theft
✔ support for quality control
The customer indicates that since installation, the number of "incomplete order" claims has decreased by more than 70% .
Additional security solutions we have provided
In addition to camera surveillance, we have made the webshop future-proof with additional solutions:
Access control to the warehouse
We installed an RFID access controller (Akuvox) linked to user profiles.
→ Only authorized employees have access to inventory.
Door detection + alarm outside working hours
An Ajax alarm system with:
- opening sensors on shed doors
- siren + smartphone push notifications
- option to connect control room
Ideal for buildings without night-time occupancy.
Outdoor perimeter detection
For outdoor security we used WL4 infrared barrier sets , linked to the Ajax doorprotect entrance.
→ Notification as soon as someone enters the premises, before they reach the building.
This gives staff more time to respond and has a preventive effect.
Network segmentation (VLANs)
Cameras run entirely on a closed VLAN with no internet access .
→ No prying eyes, no cloud, no risks from firmware leaks.
Why this setup works
| Challenge | Solution | Result |
|---|---|---|
| Claims & discussions | Camera on packing table | Proof, not debate |
| Fraud is risky | Perimeter + access | Prevention + logging |
| Unsafe camera network | VLAN + local storage | No external access |
| Internal errors | Analysis of images | Process improvement |
The webshop now uses the system not only for security, but also as an operational tool to improve quality.
Results according to the customer
Since UMATECH installed the cameras, not only have claims decreased, but we've also become more organized and faster. If someone calls saying 'something was missing,' we can look back and fix it the same day. It saves money and stress.
We completed this installation in two days, without interrupting the fulfillment process.
Conclusion
Cameras aren't just for spotting burglars—for online stores, they're a crucial link in quality control, customer satisfaction, and fraud prevention. With local storage, clear sightlines, and integration with access control systems, a complete solution is created that does more than just film.
Would you also like cameras above your packing tables, an access system for your warehouse or perimeter detection around your company?
Send us a message – we're happy to think along with you and deliver complete turnkey installations.
