FAQs

You can pay with iDEAL, Bancontact, PayPal, Klarna, Apple Pay, Google Pay and almost any credit card. Business customers can order on invoice – just send us an email if you'd like to use that.

It depends on the situation. Is the product defective? Does it not meet your expectations? Or have you simply changed your mind? In almost all cases the statutory 14-day cooling-off period applies. See our returns policy for the full terms.

What are you still doing here? Contact us right away, before we've packed and shipped your order!

UMATECH is not (yet) an installer. We're happy to supply installers and skilled DIYers. Much of our range requires some technical knowledge, but we also have plenty of products you can fit with four screws, such as smart home solutions.

Please email info@uma-tech.com and we'll answer as quickly as we can. In exceptional cases we have to pass the question on to our supplier, which can take a little longer.

UMATECH serves the Dutch, Belgian and German markets. We're happy to deliver further afield too, but that needs a separate quote. Tell us what you'd like to order and where it needs to go, and we'll sort it out.

We work with Sendcloud. As soon as your parcel is scanned at the drop-off point, you'll be kept informed of every step.

Most likely your product wasn't in stock and we had to order it from our supplier. We show the lead time of every product as accurately as we can in advance. Get in touch to see whether there's an alternative we do have in our warehouse.